πŸ‘‰ Refund and Returns Policy

Refund and Returns Policy of The Family Med Online Pharmacy

At The Family Med, we strive to ensure that all our customers are completely satisfied with their purchases. We understand, however, that there may be instances when you need to return a product. Below, you will find detailed information regarding our policies on refunds and returns.

Refund and Return Conditions

1. Non-Returnable Items: Due to health and safety regulations, prescription medications, over-the-counter (OTC) drugs, and personal care items cannot be returned once they are dispatched from our pharmacy.

2. Damaged or Incorrect Items: If you receive a product that is damaged or not what you ordered, please contact us immediately. We will arrange for a return and replacement at no additional cost to you.

3. Refunds: Refunds are processed based on the original method of payment. If a return is approved, the refund will be initiated within 7-10 business days after the returned item has been received and inspected.

How to Initiate a Return

1. Contact Customer Service: Before returning any item, you must contact our customer service team to get a return authorization. Items returned without authorization may not be eligible for a refund.

2. Provide Necessary Details: Be prepared to provide your order number, the reason for the return, and other relevant details as requested by customer service.

3. Return Packaging: Ensure that the item is returned in its original packaging, including any accessories, manuals, and documentation.

Exceptions

1. Special Orders: Items that are specially ordered may not be returnable or may be subject to a restocking fee if returned.

2. Promotional Items: Products purchased under a promotional offer or as part of a bundle may have different return policies.

Frequently Asked Questions about Our Refund and Returns Policy

Q1: Can I return a prescription medication if I no longer need it?

A1: Unfortunately, we cannot accept returns of prescription medications once they have been dispatched due to safety and regulatory reasons.

Q2: What if the medication I received has expired or is about to expire?

A2: We take great care to ensure that all medications we send out have adequate expiration dates. If you receive medication that has expired or is about to expire, please contact us immediately for a replacement.

Q3: How long do I have to report a problem with my order?

A3: Any issues with your order should be reported to our customer service team within 48 hours of delivery.

Q4: How will I know if my return has been processed?

A4: Once your return is received and inspected, we will send you a notification email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Q5: Are return shipping costs refundable?

A5: In the case of a return due to our error (such as incorrect or defective item), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping costs.

Additional Information

If you have questions about our Refund and Returns Policy or need help with a return, our customer service team is here to assist you. Please contact us through our website, by email, or by phone for support.

At The Family Med, we are dedicated to providing you with a seamless and positive shopping experience. Our Refund and Returns Policy is designed to be fair and transparent, ensuring that all our customers can shop with confidence.